Manage digital assets with ITIL: Improve product configurations and service management
نویسندگان
چکیده
منابع مشابه
Aligning Six Sigma and ITIL to Improve IT Service Management
Organizations are implementing IT Service Management (ITSM) and creating quality standards to design, deliver, and manage IT services to meet or exceed an agreed level of quality. ITSM uses the best practices of IT Infrastructure Library (ITIL) that informs IT management what needs to be done and how it will get done from the process perspective. However when undertaking an ITSM a project to im...
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ژورنال
عنوان ژورنال: Journal of Digital Asset Management
سال: 2006
ISSN: 1743-6559
DOI: 10.1057/palgrave.dam.3640071